FAQ Page
Dealership FAQs
Q: What kind of financing services do you offer?A: Our finance department is here to help you easily begin the car buying process! From our helpful online tools such as our Payment Calculator to our Flexible Lease deals, we can help you find financing options that are right for you!
Q: Why should I choose your dealership?
A: Mark Jacobson Toyota is your trusted Toyota dealer in Durham, NC! With our wide selection of new and used inventory, along with our helpful service and finance experts, our team is here to help you in every step of the car buying process.
Q: How can I find out the value of my vehicle trade-in?
A: Easily find out the value of your trade-in with our Value Your Trade tool, found in the Finance tab on our site! Feel free to contact us with any questions!
Q: Do you have 2023 models available?
A:Yes, check out our New Inventory to browse our selection 2023 Toyota models today!
Q: Do you have team members who speak Spanish?
A: Yes, we do have team members who can speak Spanish. Contact us to learn more about how we can serve you!
Q: Do you offer military discounts?
A: Yes - we offer a $500 rebate for Active Duty, Inactive Reserves, Retirees, Honorably Discharged, Household Members, and Gold Star Family Members!
Q: What are your sales hours?
A: We are opened Monday - Friday 9 am - 8 pm, Saturdays 9 am - 7 pm, and closed on Sundays.
Q: What is the difference between used and certified pre-owned cars?
A: Although, both used and certified pre-owned vehicles are both used, CPO vehicles have a set of standards they must live up to in order to be put into that category. Some of the guidelines include being under a certain mileage, clean accident report, must easily pass inspection, and more!
Q: Can I sell my car here even if I'm not buying a car from you?
A: Yes, we accept vehicles regardless of your plans to buy from us or not. We will either give you a cash offer or you can put it towards the total of a new vehicle from our inventory.
Q: What's the difference between buying and leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.
Q: Do you offer car reviews and comparisons?
A: Yes, we offer model reviews and comparisons for you to see which is the right Toyota for you! Check out our reviews and comparisons online today.
Q: Do you have cars under $15K?
A: Yes, we have a variety of amazing used vehicles that are priced under 15K. Contact us for more details on this.
Q: Can I buy a car online?
A: Yes! You can complete the entire call buying process right from home with our Toyota SmartPath tool on our website.
Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitors comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!
Q: What should I look for when testing driving a car?
A: Our team recommends making a checklist that includes features that will be beneficial for you and your driving experience. Some features to keep in mind are comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.
Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.
Q:Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.
Q:Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.